Privacy Policy

The privacy of our clients and employees is important to Ice River Sustainable Solutions (referred to as “we” or “us” or “the service provider” in this policy) and the purpose of this policy is to inform you what personal information we collect, how we use it, what may be disclosed to others, how long we keep it for, and how you can request access to your personal information or obtain more information about our privacy policies.

Personal Information:
Personal information means any information about you except your name, business title, business address, business e-mail address, business telephone number or business fax number (Please note: Names, addresses, and telephone numbers listed in the telephone or other directories are not considered to be personal information).

We are responsible for protecting personal information in our control. We have designated our Privacy Officer to be accountable for our compliance with this policy & the privacy legislation. You may contact our Privacy Officer by one of the following methods:

Personal Information Collected:
We collect pertinent personal information whenever you engage in one or more of the following with Ice River Sustainable Solutions directly or indirectly through our representatives. Personal information may be collected verbally or non-verbally.

Personal information may include one, some, or all of the following information about you:

  • name, address, telephone number, personal facsimile number and email address
  • occupation, language preference

Safeguarding Personal Information:
Access to your personal information is restricted to those who need access to perform their work. Your personal information may be used for one or more of the following reasons related to providing customer service to you: provide services, initiate services requested, process billing and payment, provide updates and follow-up to obtain your feedback on our level of service.

Disclosing or Sharing Personal Information:
We do not sell your personal information to any outside source. We may be required to share your personal information to provide access to services to enable us to initiate and complete our work; service locates, municipal permits.

Retention and Disposition of Personal Information:
We retain your personal information for the time related to the legal required retention period of personal information, we will comply with those requirements. Personal information will be safeguarded against unauthorized access to avoid misuse and fraudulent use.

Personal information will be disposed after the appropriate retention period using approved methods including electronic file deletion and paper shredding.

Your Rights to Limit Use of Personal Information:
The personal information that we collect is necessary to provide you with services Ice River Sustainable Solutions provides. Personal information is also used to build and maintain our relationship with you to serve you better.

If you wish to limit collection, use, or disclosure of your personal information, please contact our Privacy Officer to discuss how we may honour your request and still continue to provide acceptable level of service.

Questions and Concerns:
Please contact our Privacy Officer, if you have any questions or concerns about this privacy policy or about the collection, use, and disclosure of your personal information to Ice River Sustainable Solutions.

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Please refer to our Privacy Policy or contact us at Ice River Sustainable Solutions 485387 30 Side Rd, Shelburne, ON L9V 3N5.


Ice River Sustainable Solutions is a Canadian family-owned company committed to bottling natural spring water, with a focus on sustainability and recycling PET plastic. We work with other businesses to find creative ways to reuse and recycle plastic bottles, producing environmentally friendly packaging and products made from 100% recycled plastic.
485387 Sideroad 30,
Dufferin County Road 11
Shelburne ON Canada
L9V 3N5


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